Johns Hopkins Official Marketplace will accept returns for a full refund, replacement, or exchange provided that the merchandise is returned within 30 days of receipt of your order and is in new, unwashed and unworn condition (including original packaging, tags and accessories).
Clearance, sale, and promotional items are non-returnable.
All Special Event Items can only be EXCHANGED for another size of the same item.
To help us rapidly process your request, please return a copy of your receipt and this form with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Johns Hopkins Official Marketplace will only refund shipping if your return was a result of our error.